Privacy Policy

Introduction

signalproluxis AG ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at signalproluxis.top or use our e-commerce analytics services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data We Collect

The data we collect includes personal information that you provide directly to us and information automatically collected through your use of our services. This data collection is essential for providing our premium e-commerce analytics solutions and maintaining our high standards of service.

Information You Provide

• Contact information (name, email address, phone number)
• Company information (business name, industry, role)
• Communication preferences and enquiry details
• Account information for our analytics platforms
• Payment information for our services

Automatically Collected Information

• Website usage data and analytics
• Device information and IP addresses
• Browser type and operating system
• Referral sources and page interactions

How We Use Your Information

We use of your data is governed by legitimate business interests and your consent where required. Our use of your information enables us to deliver exceptional analytics services and maintain ongoing client relationships.

• Providing and improving our e-commerce analytics services
• Responding to enquiries and providing customer support
• Processing service agreements and payments
• Sending service updates and important communications
• Conducting business analysis and service improvement
• Ensuring compliance with legal obligations
• Protecting our business interests and preventing fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist in delivering our services
• When required by law or to protect our legal rights
• In connection with business transfers or mergers
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain client data for the duration of our business relationship plus seven years for legal and accounting purposes.

Your Rights

Under the GDPR and other applicable privacy laws, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to certain types of data processing
• Right to withdraw consent: Withdraw consent for specific processing activities

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. Any international transfers are conducted with appropriate safeguards in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable law.